At Novalock Sdn. Bhd., we are committed to providing quality products and excellent service. If, for any reason, you are not fully satisfied with your purchase, we are here to assist you with a smooth return or exchange process.

Eligibility for Return

We accept returns under the following conditions:

  • The item must be returned within 7 days from the date of purchase.
  • The product must be unused, uninstalled, and in the same condition as when you received it.
  • All items must be returned in their original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase, such as the original receipt or invoice, must be presented.

Please note that returns may be subject to inspection before approval. We reserve the right to refuse any return if the product shows signs of damage, misuse, or has been installed.

Exchange Options

You may request to exchange the returned item with:

  • The same product (e.g., for a defect or manufacturing issue).
  • A different product (with a price adjustment, if applicable).
  • A store credit for future purchases.

We aim to offer flexibility, whether you are exchanging for a similar model or upgrading to a different one.

Return Location

All returns and exchanges must be processed at our main authorized dealer:

SK One Stop Home Centre Sdn Bhd
No.1, Taman Sri Kota,
Jalan Sungai Chua,
43000 Kajang, Selangor
📞 Contact: +603-8737 3333

Our team at the service desk will assist you through the return process and ensure a seamless experience.

Important Notes

  • Customized or special-order products are not eligible for return unless they are found to be defective.
  • Any installation costs, delivery charges, or service fees are non-refundable.
  • If your item was purchased through one of our authorized resellers, please contact them directly for their respective return policy.

Need Help?

If you have any questions regarding our return policy, please do not hesitate to contact our customer service team. We are here to help you find the best solution and ensure your satisfaction with every purchase.